1. How does the service work?
The NationMobile service is a Breaking New Service for mobile subscribers in Kenya.
It allows mobile users to receive breaking news alerts on their mobile phone in the form of text messages.

To subscribe, Celtel users send an SMS with the word BREAK to the number 4444.
To subscribe, Safaricom users call the number 0900 4450 BREAK (0900 4450 27325).

For each subscription, the user will receive six (6) breaking news alerts, typically, over one week.

The user also receives one message confirming their subscription and one message prompting them to re subscribe when the subscription expires.

2. How much does the service cost?
The subscription costs Kshs 50 above normal operator charges. So each alert costs just over Kshs 8

3. Which mobile operators is the service compatible with?
Celtel
Safaricom

4. Which mobile handsets is the service compatible with?
Any mobile phone that is able to send and receive text messages (SMS)

5. How do I re subscribe after my subscription expires?
You will receive a message with instructions on how to re subscribe after you receive your last breaking news alert.

To re subscribe, Celtel users send an SMS with the word BREAK to the number 4444.
To re subscribe, Safaricom users call the number 0900 4450 BREAK (0900 4450 27325).

6. Why should I pay for news that I can get free?
This service is intended to provide breaking news that is not available anywhere else at the time of sending the alerts. The alert provides a snippet of a story that will not be available to the general public until the following day on www.NationMedia.com and the Nation Media Group publications. Therefore the service provides the news well before it is available on any other Nation Media Group source.

7. Will Cellulant and/or Nation Media Group use my mobile number for other purposes?
Cellulant and Nation Media Group will only use consumer information for internal purposes and will not share such information with any other party.
Cellulant and Nation Media Group will not send any unsolicited messages to your mobile on behalf of any third party.
Cellulant and Nation Media Group will only send offers of products and services that are deemed to be interesting and relevant to the consumer. All offers will provide consumers with a chance to opt out from receiving further offers.

8. How do I unsubscribe?
To unsubscribe from the service, simply wait until you receive your sixth and final breaking news alert. Then you will receive a message reminding you how to re subscribe. Simply do not respond to this message.

9. How do I get help?
In case you have any problems with the service, send an SMS to the number
0720 996366. You will receive a response within 2 business days.
Alternatively, send an email to help@cellulant.com

10. Which countries is this service available from?
This service is currently available in the UK and in Kenya. The service will also soon be available in the US, Uganda and Tanzania.